At present, the branding on Oversuite Docs (professional clearance, disengagement etc) use the branding that was in place at the time of the original proposal, and not the most recent. If you go through a re-brand this would mean any documents that need producing down the line (the most likely being the disengagement letter) will be based on the old brand.
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We're also having this problem - the old address is also pulling through.
Hi everyone,
This has been raised as a support ticket with our development team as it looks like a bug as opposed to a feature request.
We'll keep you posted once it has been fixed.
Thanks for raising this
Hi Andy, if you or anyone has a proposal ID we can use to look into this that would be super helpful.
Hi Danielle. Just tried this again, but getting the same result with the disengagement letter showing our old branding.
Hi guys, I have spoken with our developer and if you re-generate a key document (e.g. disengagement letter) after updating the branding, new branding should reflect.
Have you tried this?